Crash Champions Collision Repair

Poor customer service and rushed shotty work. I have been waiting 2 weeks for the manager Fernando to call me back who always seems to be in a “meeting”. I got tired of a calling and I am not happy. I had to return several times after my repair was done because they forgot to fix some electrical work. My sport/eco mode button wasn’t working and Victor my service tech said I would have to return another day when they had time because the repair required his guys to remove the entire center console. Then, a few days after I get my car back I notice the car charger port was not working and had to return yet again. This time, they damaged my center console because I can see where they stuck the trim removal tool in several spots leaving chips and dent marks on a brand new center console. They clearly rushed through this work and now I’m left with this and to top it off, the usb port no longer illuminates like it did before so it’s difficult to find the port in the nighttime. Fernando, if you’re reading this please do the right thing here. My phone number is on file and I would like this taken care of asap. I will not me recommending this repair shop to anybody at this point.

They lie. Don't keep promises. There is no such thing as a warranty for their work. When you pick up your car it's done. They are very polite and friendly when they want to get the job. Mediocre results after that. DO NOT RECOMMEND IT! I repaired my rear bumper here in June 2022. I picked this body shop because they give a lifetime warranty for their work. When I came to pick up the car, the bumper was painted unevenly, and the paint appeared wavy and had many layers (thick). I am a woman and I could tell how bad it was at the first sight. They asked me to wait while they fix it. After 20 mins they brought the car with barely noticeable improvements. They buffed it real quick and hoped it helped. As a result, my husband picked up a car another day. After a few weeks and a few car washes on all plastic parts of the rear bumper, license plate frame, and parking sensor appeared some white stripes and stains. It looked like it was because of some paint remover spilled on black plastic. Pls, see pics attached. In 3 months I scratched my left door and I came back to this body shop hoping they will fix the issue with plastic parts under their warranty (obviously they used paint remover when tried to fix uneven paint and messed up color of plastic). When they accepted the car the second time they promised to fix it and also buff some car parts as “compensation” for the inconvenience. When they’ve done the main repair they not only didn't fix the “warranty” issue, they also didn't do any buffing the promised. When my husband called them again they told that they can't do anything and basically it is our problem. No one denied it was their fault they “just could not do anything here”....(as the only fix is to replace the plastic. They tried to cover it with paint or some sort of plastic renewal spray but after a few days it always came off).

I was connected to crash champions as part of an insurance repair. The reviews looked good so I had no issues going there. I took my car in for assessment and was told to bring it back when the parts were delivered. Approx four weeks later I come back as planned. Shortly after dropping the car off I get a call to tell me the parts they ordered were incorrect so they’ll order the correct parts but that will be a few weeks. I go back to collect my car the next day. Upon opening the trunk I see that someone has been in the spare wheel well and left the locking nut in the trunk. A little unusual, why would anyone need to remove the spare tire??? I open up the hatch and see that the spare wheel and the tool kit have been removed….. I call to let the workshop know it’s missing and am told that they didn’t take it out, they had no reason to…I ask who else could’ve accessed the vehicle and they tell me no-one. After several attempts to speak to a manager I inform the receptionist that I’ll be forced to call the police if it’s not returned. Shortly after she returns my call to let me know that the wheel has been found. My wife takes the car back and the wheel is replaced. No apology, no explanation. She asks about the missing toolkit to which they reply that it must be lost, but they’ll order a new one…..eight weeks later and I’m still waiting.

Brought my car here for them to replace a door. They forgot to include sound insulation pads and my car door lock didn’t work properly, so I had to bring it back. The repair person acted like I was the idiot for them not doing the repair properly, he said they didn’t replace the lock (shouldn’t it function properly with the repair?) and that they must have “forgot” to order the sound pads. Getting back in to get it resolved has been a disorganized mess and a total headache. I will not come back here for repairs in the future since they can’t simply do it right the first time.

Had an accident and needed body repairs. They were busy but I was able to get an appointment scheduled in the next week. After getting the estimate, they repaired the car in a week's time and I got the car back along with a car wash. However I noticed that a part that was replaced was the wrong color. Called them and they fixed that at no additional cost. Would use them again but hope I don't need to! Attached before and after photos.

Absolutely horrendous experience at this body shop from start to finish. Girl in the front desk had a biggest attitude and absolutely no customer service. I wish I could give zero stars. This body shop is a complete rip-off. We dropped off our suv for a repair and when we went to pick up the car, it looked worse then we dropped off. Trunk was misaligned and the parts the shop Used were apparently not an OEM parts and we were told that because they are not OEM they will not as an OEM and when we asked why did they use non OEM parts and the answer …. We should have read our insurance policy ! Are you kidding me ? We told them we are not picking our car until they use OEM parts. This place is a disaster. They damaged my car even more while attempting to fix it. It’s like they had no idea what they were doing. Avoid at all costs!” I’ve never encountered such unprofessionalism. Terrible communications, terrible service and total waste of time and money.